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Privacy Policy
Last Updated: 27 Nov 2025
Contact: INFO@atfaluna-jordan.com
Atfaluna is committed to protecting your personal data and ensuring transparency in how we handle information. This Privacy Policy explains the type of data we collect, how it is used, and how it is protected.
Information We Collect
- Personal information such as name, email, phone number
- Donation details
- Technical data (IP address, device, browser)
How We Use Your Information
- To process donations securely
- To send receipts, updates, and communication
- To manage volunteer applications
- To improve website performance and security
Data Protection
Your data is encrypted (SSL/TLS) and accessed only by authorized staff. We do not store credit-card details.
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Terms of Use
Last Updated: 27 Nov 2025
Contact: INFO@atfaluna-jordan.com
By accessing Atfaluna.jo, you agree to comply with these Terms of Use. If you do not agree, please discontinue using the site.
Intellectual Property
All text, images, videos, and logos on Atfaluna.jo are the property of Atfaluna unless stated otherwise.
Website Use
The website is provided “as is.” Atfaluna is not responsible for technical errors, data loss, or third-party content.
Donations
All donations are non-refundable except in the case of duplicate payments or technical errors.
Governing Law
These Terms are governed by the laws of Jordan. Any disputes will be resolved in Amman courts.
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Refund Policy
Last Updated: 27 Nov 2025
Contact: INFO@atfaluna-jordan.com
Atfaluna uses all donations immediately to support children’s medical care. For this reason, all donations are considered final and non-refundable.
Refunds may be issued only in cases of:
- Duplicate transactions
- Technical payment errors
- Incorrect charges caused by system failure
Refund requests must be submitted within 7 days of the donation to: INFO@atfaluna-jordan.com
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Cancellation Policy
Last Updated: 27 Nov 2025
Contact: INFO@atfaluna-jordan.com
One-Time Donations
One-time donations cannot be cancelled after successful payment processing.
Recurring Donations
You may cancel recurring donations anytime by contacting: INFO@atfaluna-jordan.com
Cancellations take effect before the next billing cycle.
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Delivery / Fulfillment Policy
Last Updated: 27 Nov 2025
Contact: INFO@atfaluna-jordan.com
As a charitable organization, Atfaluna does not deliver physical products.
“Delivery” refers to:
- Immediate donation confirmation via email
- Digital receipts sent to donors
- Follow-up updates when applicable
All confirmations are delivered electronically.
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Pricing & Services Policy
Last Updated: 27 Nov 2025
Contact: INFO@atfaluna-jordan.com
Donation amounts displayed on our website are:
- Clearly shown before checkout
- Inclusive of fees unless specified
- Chosen freely by the donor
No hidden charges. Atfaluna does not sell commercial goods or services.